How do I use Task Management features?

Overview

This article explains the task management capabilities within the Dictalogic platform.

Applies to

All Users, Administrators

Task Management in Dictalogic

Dictalogic includes workflow-based task management that tracks dictations from creation through to completion. The status system With Author, Awaiting Secretary, With Secretary, Being Typed, Completed  provides a clear view of where each job sits in the workflow at any given time. Authors can see the status of all their dictations, secretaries can manage their work queue, and administrators can monitor activity across the organisation.

Priority and urgency

Dictations can be flagged as urgent to elevate them in the secretary’s work queue, ensuring time-sensitive jobs are handled promptly.

Assignment and routing

Tasks can be assigned directly to a named secretary or routed to a department pool. Automatic assignment rules can be configured to route work without manual intervention.

Reporting on task progress

Administrators can access reports on task progress, outstanding work, and completion rates through the reporting section of the portal.