Why am I experiencing slow performance?

Overview

This article explains possible causes of slow performance in Dictalogic and steps to improve it.

Applies to

All Users

Internet connection speed

Dictalogic is a cloud-based platform and requires a reliable internet connection for best performance. A slow or congested network connection can cause slow page loading, delayed audio uploads, and slow speech to text processing. Test your internet speed using a speed test tool and contact your IT team or internet service provider if speeds are below expected levels.

Browser performance

An outdated browser, a browser with many open tabs, or a browser with heavy extensions installed can slow down the Dictalogic web portal. Try clearing your browser cache, reducing the number of open tabs, disabling unnecessary extensions, or switching to a different supported browser such as Google Chrome.

Device performance

If your computer is running slowly generally not just within Dictalogic other applications may be consuming CPU or memory resources. Close unnecessary applications and check Task Manager for processes consuming excessive resources.

Large audio files

Uploading or downloading very large audio files may be slow on slower connections. This is expected behaviour and not an indication of a platform issue.

Contact support

If performance issues are persistent and cannot be attributed to your network or device, contact Dictalogic support with details of the specific behaviour, the browser and operating system you are using, and your internet connection type.