How do I track transcription turnaround time?

Overview

This article explains how to monitor transcription turnaround time within Dictalogic.

Applies to

Administrators, Super Authors

What is turnaround Time?

Turnaround time is the period between a dictation being submitted by the author and the completed transcript being returned. Monitoring turnaround time helps organisations ensure that secretarial resource is meeting workflow demands, identify bottlenecks, and maintain service level agreements where applicable.

Tracking turnaround time

Navigate to the Reports or Statistics section of the Dictalogic portal. Select the turnaround time or performance report option. Configure the date range, department, and user filters as required. The report will display average turnaround times for the selected period, which can be broken down by secretary, department, or work type.

Setting turnaround targets

If your organisation has service level targets for transcription turnaround for example, all standard letters completed within 24 hours, you can use the reporting tools to monitor compliance against these targets. Contact Dictalogic support to discuss whether turnaround time thresholds and alerts can be configured for your account.